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Brief Table of Contents SELF-MANAGEMENT 1. Attitude, Goal Setting, and Life Management 2. Personal Financial Management 3. Time and Stress Management and Organization Skills 4. Etiquette/Dress WORKPLACE BASICS 5. Ethics, Politics, and Diversity 6. Accountability and Workplace Relationships 7. Quality Organizations and Service 8. Human Resources and Policies RELATIONSHIPS 9. Communication 10. Electronic Communications 11. Motivation, Leadership, and Teams 12. Conflict and Negotiation CAREER PLANNING TOOLS 13. Job Search Skills 14. Résumé Package 15. Interview Techniques 16. Career Changes Expanded Table of Contents SELF-MANAGEMENT Chapter 1 Attitude, Goal Setting, and Life Management All About You Personality and Values Attitude Self-Efficacy and Its Influences Dealing with Negative Baggage Locus of Control Learning Styles Importance and Influences of Personal Goal Setting How to Set Goals Creating a Life Plan Priorities Your Personal Handbook Chapter 2 Personal Financial Management Financial Management Personal Finances Affect Work Performance Money Management Personal Budgeting Debt Management Student Loans Wise Use of Credit Credit Reports Savings and Investments Identity Theft Additional Financial Matters Credit and Fraud Resources Chapter 3 Time and Stress Management and Organization Skills The Impact of Stress on Performance Types of Stress Dealing with Stress Time Management Organizing and Performance Chapter 4 Etiquette/Dress Executive Presence Influences of Appearance Casual Workdays and Special Events Tips from Head to Toe Jewelry, Body Piercing, and Tattoos Business Etiquette Handshakes Introductions and Business Networking Appointments Dining Other Etiquette Basics WORKPLACE BASICS Chapter 5 Ethics, Politics, and Diversity Ethics, Politics, and Diversity at Work Ethics Defined Values, Conflicts, and Confidentiality Making Ethical Choices Workplace Power Increasing Your Power Bases Workplace Politics and Reciprocity When Others Are Not Ethical Common Ethical Issues Diversity Basics Legal Protection from Discrimination Stereotypes and Prejudice Cultural Differences Chapter 6 Accountability and Workplace Relationships Accountability and Empowerment Personal Accountability Workplace Relationships Executives/Senior Officials Boss Styles Colleagues Others Within the Organization When Relationships Turn Negative Dating at Work Socializing Shared Work Areas Breaks and the Break Room Miscellaneous Workplace Issues Chapter 7 Quality Organizations and Service Productivity in a Quality-Focused Workplace Lines of Authority Quality and the Company Creativity and Innovation Excellent Customer Service Defined The Impact of Customer Service The Difficult Customer Chapter 8 Human Resources and Policies Human Resource Department Employee Orientation Employee Handbook Employment-at-Will and Right to Revise Employment Status Performance Evaluations Benefits Open-Door Policy Unions RELATIONSHIPS Chapter 9 Communication Communication at Work Workplace Communication and Its Channels The Communication Process Verbal Communication and Listening Non-Verbal Communication Written Communication Business Letters Business Memos Handwritten Notes Documentation Presentations Slang and Foul Language Potentially Offensive Names Not Always About You Chapter 10 Electronic Communications Electronic Communications at Work Telecommunication Basics Business E-mails Writing E-mail Messages Portable Devices and Texting Phone Etiquette Social Media Tools Video and Teleconferencing Chapter 11 Motivation, Leadership, and Teams A Foundation for Performance Motivation Leadership Becoming a Leader Teams and Performance Characteristics of an Effective Team Member Meetings Team Presentations Chapter 12 Conflict and Negotiation Conflict Resolving Conflict Conflict Management and Negotiation Harassment Workplace Bullies Know Your Rights Resolving Conflict at Work Resolving Conflict Under a Union Agreement Workplace Violence Agree to Disagree CAREER PLANNING TOOLS Chapter 13 Job Search Skills The Job Search Choosing the Right Career Industry Research The Targeted Job Search Online Identity Job Search Portfolio Employment Applications Personal References and Recommendations Sources of Job Leads Professional Networking Protecting Your Privacy Keeping the Right Attitude Chapter 14 Résumé Package Building Your Résumé Package Step One: Gathering Information Step Two: Creating an Information Heading and Utilizing Proper Layout Step Three: Writing a Skills Summary or Personal Profile Step Four: Inserting Skills, Accomplishments, and Experience Step Five: Reviewing the Completed Résumé Sharing Your Résumé Cover Letters Tailoring Your Résumé and Cover Letter Tips for Special Circumstances Chapter 15 Interview Techniques The Interview The Invitation to Interview Company-Specific Research The Personal Commercial The Interview Portfolio Practice Interview Questions Pre-Interview Preparation The Interview Process Interview Day Traditional Face-to-Face Interview Interview Methods and Types of Interview Questions Phone and Other Technology-Based Interviews Discrimination and Employee Rights Special Circumstances and Tough Questions Closing the Interview After the Interview Salary Negotiation Pre-Employment Tests, Screenings, and Medical Exams When You Are Not Offered the Job Chapter 16 Career Changes Career Changes Training and Development Continual Learning Changes in Employment Status New Job Searches Promotions Voluntary Terminations Involuntary Terminations Other Moves Within an Organization Entrepreneurship Career Success Table of Contents
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