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Digital file of Excellence in Human Service Organization Management, (Subscription), 2nd Edition for sale
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Category : Higher Education
In this Section: 2. Full Table of Contents BRIEF TABLE OF CONTENTS: Chapter 1: Developing a Theory and Philosophy of Management Chapter 2: Understanding the Organization from a Systems Perspective Chapter 3: Using Structure to Facilitate and Support Achievement of the Agency’s Mission Chapter 4: Job Analysis and Job Design Chapter 5: Maximizing Organizational Performance through Human Resources Planning Chapter 6: Strengthening the Organization throughExcellent Recruitment, Selection, and Hiring Practices Chapter 7: Maximizing Employee Potential through Staff Training and Development Chapter 8: Promoting Excellence through Well-Designed Motivation and Reward Systems Chapter 9: Supervision, Performance Appraisal, Rewards, and Termination Chapter 10: Using Data and Information to Achieve Excellence Chapter 11: Managing Resources to Support Excellence Chapter 12: Monitoring and Evaluating Organizational Efforts and Accomplishments FULL TABLE OF CONTENTS: Chapter 1: Developing a Theory and Philosophy of Management Understanding the Manager’s Role Defining Management and Administration Creating a Positive Work Environment Establishing Criteria for Organizational Excellence Excellence as Defined by Accreditation Standards The Opinions of Managers Some Themes Emerging from a Study of Organizational Excellence The Usefulness of Early Management Theory Scientific Management Bureaucratic Theory Human Relations Theory Theory X and Theory Y Management by Objectives Systems Theory Contingency Theory The Issue of Quality The Issue of Diversity Evidence-based Practice and Evidence-based Management Some Themes Emerging from a Study of Organizational Excellence Toward an Integrated Theoretical Framework for Human Services Management The Manager as Integrator Management Roles and Responsibilities Chapter 2: Understanding the Organization from a Systems Perspective What Is a Systems Perspective? Understanding the External Environment Economic and Political Factors Understanding the Internal Environment Technology System Integrity and the Fit of Internal Environment to External Environment Chapter 3: Using Structure to Facilitate and Support Achievement of the Agency’s Mission The Importance of Structure Structural Alternatives The Formal Organizational Chart The Informal Organizational Chart: Introducing Flexibility into the Organizational Structure Working with Both Formal and Informal Structures The Role of the Board of Directors Developing a Constitution and Bylaws Board/Executive Relationships Chapter 4: Job Analysis and Job Design What Is Job Analysis? Conducting a Job Analysis Methods of Collecting Job Analysis Information Job Analysis as Central to the Human Resources System Job Specifications The Job Description The Job Announcement What is Job and Work Design? When Can Job Design and Redesign Be Effective? What Can Work Design and Redesign Accomplish? Job- and Work-Design Strategies Reconceptualizing the Human Service Organization Chapter 5: Maximizing Organizational Performance through Human Resources Planning Selecting, Hiring, and Retaining the Optimum Mix of Staff Human Resources Law The Letter of the Law versus the Spirit of the Law Human Resources Planning Achieving Excellence through Human Resources Planning Chapter 6: Strengthening the Organization through Excellent Recruitment, Selection, and Hiring Practices The Importance of Sound Recruitment Practices Steps in the Recruitment, Screening and Hiring Process Ongoing Activities Pre-search Activities Communication with applicants Preliminary Screening Secondary Screening Hiring Chapter 7: Maximizing Employee Potential through Staff Training and Development Making a Positive Transition into Employment Establishing Training, Development, and Education Policy Orientation Training The In-Service Training Curriculum Steps in Developing an In-Service Training Curriculum The Career Development Plan Chapter 8: Promoting Excellence through Well-Designed Motivation and Reward Systems Understanding Employee Motivation Theories of Motivation Designing Effective Reward Systems Incorporating Intrinsic Rewards into the Reward System Allocating Extrinsic Rewards and Employee Benefits Compensation and Financial Incentives Paid Time Off Insurance and Retirement Benefits Employee Service Benefits Alternative Work Arrangements Job Security and Internal Mobility Recognition The Cafeteria Plan Motivation, Rewards, and Internal Consistency Chapter 9: Supervision, Performance Appraisal, Rewards, and Termination Encouraging Optimum Employee Performance Supervision The Corrective Action Process Appraisal Techniques Tying Performance Appraisal to Rewards Terminating Employees: Voluntary and Involuntary Terminations The Voluntary Termination Process The Involuntary Termination Process Chapter 10: Using Data and Information to Achieve Excellence The Importance of Information The Quality of Information Types of Data and Information Needed in Organizations Developing Integrated Information Systems Steps to Developing an Integrated Management Information System Using Data and Information to Ensure Organizational Consistency and Integrity Chapter 11: Managing Resources to Support Excellence Budgeting Issues in Human Services Revenue Sources The Budget Cycle Resource Allocation Managing Resources to Support Excellence Chapter 12: Monitoring and Evaluating Organizational Efforts and Accomplishments The Components of Excellence: A Working Hypothesis Measuring the Effectiveness of Human Service Organizations Identifying Outcome or End-Result Variables Assessing Managers’ Perceptions of Causal Variables: Organizational Systems and Subsystems Assessing Staff Perceptions of Intervening Variables: Opinions on Systems and Processes The Components of Excellence: A Working Hypothesis Measuring the Effectiveness of Human Service Organizations Identifying Outcome or End-Result Variables Assessing Managers’ Perceptions of Causal Variables: Organizational Systems and Subsystems Assessing Staff Perceptions of Intervening Variables: Opinions on Systems and Processes Table of Contents
1. Brief Table of Contents
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