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Digital file of Customer Service Skills for Success 6th Edition by Lucas for sale
***THIS IS NOT THE ACTUAL BOOK. YOU ARE BUYING the Test Bank in e-version of the following book***
Customer Service Skills for Success 6th Edition by Lucas by Lucas ZIP OR PDF for sale
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Instant download Test Bank for Customer Service Skills for Success 6th Edition by Robert W.Lucas after payment More:Customer Service Skills for Success 6th Edition by Lucas Solution Manual
Table of Contents: Chapter 1: The Customer Service Profession
Chapter 2: Contributing to the Service Culture
Chapter 3: Verbal Communication Skills
Chapter 4: Nonverbal Communication Skills
Chapter 5: Listening Skills
Chapter 6: Customer Service and Behavior
Chapter 7: Service Breakdowns and Service Recovery
Chapter 8: Customer Service in a Diverse World
Chapter 9: Customer Service via Technology
Chapter 10: Encouraging Customer Loyalty
Product Details: Language: English
ISBN-10: 0073545465
ISBN-13: 978-0073545462
ISBN-13: 9780073545462
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